Uber Customer Service Email: How to Contact Support

Whether you’re a rider, driver, or UberEats customer, there may come a time when you need to reach Uber customer service by email. While Uber prioritizes in-app and web-based support, there are specific email addresses and methods available to get help.

Does Uber Have a Customer Service Email?

Uber does not advertise a general customer service email for all inquiries. However, they do provide specific email addresses for certain cases, and there are multiple ways to contact them through the app or website.

Known Uber Support Emails

Note: These email addresses are typically monitored for high-priority or specialized issues. For faster service, it’s recommended to use the Uber app or website.

How to Contact Uber Through the App

• Open the Uber or Uber Driver app
• Tap the Menu (☰) and select Help
• Choose your issue category (e.g., trip problem, refund request)
• Submit a support request via the in-app form

Other Ways to Contact Uber Support

• Uber Help Center: https://help.uber.com
• Twitter Support: @Uber_Support
• In-App Chat: Some users have access to live chat for urgent matters
• Phone Support (for drivers): Available via the Driver app in certain cities

Tips for Emailing Uber Customer Support

• Use a Clear Subject Line: Mention your issue briefly
• Include Trip Details: Add time, date, and trip ID if applicable
• Keep it Professional and Concise: Be polite and to the point
• Attach Screenshots if Needed: Evidence can help expedite your request

FAQs About Uber Customer Service Email

• Is [email protected] still active?
  It may still work for select issues, but the app and Help Center are preferred.
• How quickly does Uber respond to email?
  Response times vary. App submissions often get quicker replies.
• Can riders email Uber for trip problems?
  Yes, but in-app reporting is faster and more effective.
• What if I can’t access the Uber app?
  Use help.uber.com or email the relevant address if available.
• Can I use email for urgent safety issues?
  No. Use the in-app emergency features or call emergency services directly.

While Uber’s customer support system leans heavily on its app and web-based forms, knowing the correct Uber customer service email can help in specific situations. For the fastest help, use the in-app Help section or visit the Uber Help Center.