If you’re a student, faculty member, or staff at John Jay College of Criminal Justice (JJAY), having access to your JJAY email is essential for staying informed and connected. This guide covers how to log in, set up, and manage your JJAY email account efficiently.
What is JJAY Email?
JJAY email is the official communication platform used by John Jay College. It operates through Microsoft Outlook 365, ensuring secure and reliable access for students, faculty, and staff.
JJAY Email Format
Typically, JJAY email addresses follow these formats:
- Students: [email protected]
- Faculty/Staff: [email protected]
How to Access Your JJAY Email
1. Through the CUNY Portal
- Visit https://www.cuny.edu
- Click on Login → Email
- Select John Jay College and log in with your CUNYfirst credentials
2. Direct Access via Microsoft Outlook 365
- Go to https://outlook.office365.com
- Enter your full JJAY email address and password
How to Set Up JJAY Email on Mobile Devices
For iPhone/Android:
- Open your email app (Outlook, Mail, Gmail, etc.)
- Choose Exchange or Office 365 as the account type
- Enter your JJAY email address and password
- Follow the on-screen instructions to complete setup
Key Features of JJAY Email
Microsoft Office 365 Access: Full access to Word, Excel, PowerPoint, and more
Generous Mailbox Storage: Ample space for storing emails and attachments
Calendar & Task Integration: Efficient scheduling and task management
Multi-Device Syncing: Access your emails across multiple devices seamlessly
Common JJAY Email Issues & Solutions
| Issue | Solution |
| Forgot password | Reset through the CUNYfirst Password Management portal |
| Unable to log in | Check credentials and clear browser cache |
| Email not syncing | Verify Exchange settings and internet connection |
| Receiving spam emails | Adjust junk mail filter settings in Outlook |
FAQs About JJAY Email
- Is JJAY email free for students? Yes, it is provided at no additional cost.
- Can I access JJAY email after graduation? Typically, access is limited post-graduation. Check with the college’s IT department.
- How do I change my JJAY email password? Password resets are done through the CUNYfirst Password Management portal.
- Is JJAY email accessible on mobile devices? Yes, it supports major email apps via Exchange settings.
- How do I contact John Jay IT support? Visit https://www.jjay.cuny.edu/it-support or email [email protected].
Managing your JJAY email is key to staying updated on academic and administrative information at John Jay College. Follow the steps above to ensure smooth access and efficient management of your account.
